Well, this year Cummins gave me the worst customer service that I have gotten from any business before! I ordered a bunch of trees from them (apples, pears and plums) and they arrived a couple of weeks ago, mostly in very good condition except for a plum that had Crown Gall lump as big as a lemon! I emailed them back with photos, asking for refund. Here is the exact text of my email:
"Dear Cummins Nursery,
I received the order below yesterday and I immediately opened the package to inspect the trees, they were mostly in very good shape except the Empress plum which had a sizable crown gall in its roots (see attached photos); I initially thought it is a soil lump but when I tried to remove it, it broke off showing the lighter brown color that you see in the photos. Please refund me for this tree or send me a clean replacement (from a different planting block). Also, please instruct your crew to thoroughly inspect the trees after harvesting them and before shipping; I am concerned that this infected tree was packaged with 6 other trees and might have infected them. Finally, I hope you still know where this infected tree was planted because that area is probably infected with CG bacteria and should not be used for future planting unless appropriately treated.
Regards,
Ahmad"
I followed my email by a hone call, and the guy who answered the phone told me that he saw my email and that it was impolite! I couldn’t believe myself (I thought Cummins had a good reputation) and responded back saying that he has sent me a tree with a very big Crown gall that could have infected my soil forever, he responded by saying that it was a mistake and that my email is impolite because I should not tell him how to run his business.
In addition to this blatant negligence (assuming good intentions) and shamelessness, he ended up refunding me for a smaller size tree (the infected tree was a bigger, more expensive tree). As I received two plums whose sizes (grades 1 and 5) were mismatched with what was on their invoice, and I did explain that to him asking whether they were mislabeled and he insisted they are not (frankly, I have zero trust in what this guy does or says, so I don’t really know what the truth is). Finally, I sent him another email asking whether the second plum tree (with no visible disease) was planted in the same block as the diseased tree or not, but he never responded to me!
Now, I wonder, if this guy will reach out to customers who bought trees from the diseased block warning them that their trees might be infected…
In the contrary to this very poor customer service, ACN refused to sell trees to many of their customers this year because they discovered Crown Gall in their planting block (If I remember correctly they told me ~90% of their peach/nectarine trees this year were infected, and they destroyed them instead of sending them to unsuspecting customers). I am sure they had big financial loss because of that, but that what honest business practice is!
To answer the original question: ACN, Bay Laurel and Peaceful Valley have sold me excellent trees, year after year. ACN have replaced damaged trees for me upon sending them photos of the damage. their trees are reasonably priced and their shipping is cheaper than other places.