I cancelled my order, they refunded my payment, then shipped it anyway a week or two later. I emailed them, and they recalled the shipment.
I’d ordered an Izu, since the one I have is mislabeled, and while I was at it, bought a Taylor’s Gold pear to piggy back on shipping.
They sent me a notice of refund on the Izu (apparently because they couldn’t fulfill it), and a friend got me some Taylor’s Gold scion from the germplasm repository in Corvallis.
Basically what happened to me with Flavor Grenade pluot. They reneged on the pluot, so I cancelled and used my remaining store credit to buy 7 Krymsk-1 rootstocks. The store credit was from a mislabelled Purple Gage plum tree that I now need to top-work. They reneged on a Parfume de September plum tree on the Purple Gage order. When they dropped the tree, my order total dropped below $75, causing them to drop the $10 promotional coupon for my first order with them.
Good luck with Taylor’s Gold. I strongly suspect the one they sent me came with rust. My Bosc from Burnt Ridge was completely clean, but Taylor’s Gold from Raintree was covered in rust as soon as it budded out. I am treating with Daconil and copper.
Just to be clear, the mislabeled Izu wasn’t from Raintree. It was from Burnt Ridge, maybe 6 years ago. They said it was a Dave Wilson tree, so any mislabeling would have been from the supplier.
I’ve mentioned before, I’m willing to cut some slack for 2020 - for obvious reasons.
Taylor’s Gold is a sport of Comice. I wonder if its more susceptible than Comice, or they both are. I hadn’t worried about pear rust before this past season, I found some on a leaf of one of the pears I have grafted to aronia. I generally don’t spray, although did one dormant oil with copper this year a couple of weeks ago.
Haven’t grafted the Taylor’s gold yet. I’ll probably put it on a multi-grafted quince tree and an OHxF 333 rootstock. I haven’t bench grafted in a while. I did one yesterday and forgot how nice it is to graft while seated and indoors. Usually grafting means topworking to me. Not sure I have the patience to wait for bench grafts to turn into a bearing tree though 
The Taylor’s Gold I planted last year appears to be making flower buds. No telling yet whether there will be fruit.
They replaced the rootstock order. The other order ended up on an unknown doorstep in Cleveland.
Try Edible Landscaping. Their description of Izu is spot on and the pictures and video of it look accurate.
I had problems with Burnt Ridge Nursery.
As of March 17
I still have not received a tree.
when I called them;
I discovered that they aren’t even growing it, but acting as a middleman.
The tree isn’t even on site.
I thought I was supporting a local growing Nursery.
They are morphing into something different.
I canceled my order.
I’ve been waiting on a tree ,a Regent serviceberry and some pear scionwood from Burnt Ridge myself. I emailed them a few weeks ago to see what was up since looking at my order online it was supposedly back ordered. They said they do that with the scionwood orders until they harvest and inventory it but maybe they were also waiting on other shipments. I finally got an email yesterday with my final invoice. I hope that means they will be shipping it soon but I don’t think I’ll be holding my breath.
I did email Raintree about my concerns and asked if this was standard. Their response was “We do recommend that you prune your tree back at planting. Please let us know if it fails to grow for you.” Not exactly the best response and definitely didn’t answer my questions.
If the local fruit club was open
i would have bought from them
but
Washington State has been in lockdown until just recently
so
the club hasn’t met.
If you have a live bud below the broken limbs, enough to balance the tree out, then prune off the broken parts and try to let it grow out. If it fails you should insist to speak to manager for either a discount or free replacement
Dennis
I just got my raintree orders in, overall it was acceptable, but the roots were bone dry! On the peach trees i ordered from the, i can see the branches are still green, so the trees aren’t dead (at least not yet). I soaked the roots, then planted and watered in well. We will see how this works, it is a bit late to be planting bare root trees for me, given everything but apples have already flowered.
I like bare root trees because it is easier to plant the roots in native soil. Ironically, this is because the root system isn’t quite as robust. I’ve been bench grafting trees and growing in rootbags for a few years. The root systems are beautiful and massive, but even when soaking the roots while dormant I can’t get much of the potted growing medium out from inside the roots. This isn’t a problem for everyone but since I plant in a heavier native soil I’d rather not have these pockets of porosity enclosed buy soil that doesn’t drain as well. Smaller bare root trees are perfectly fine if the roots are healthy, but I sure don’t like paying $49 plus high shipping for them. The best scenario to me would be a small but healthy bare root whip for $15 plus lower shipping. Of course, I really need to stop buying new trees anyway so maybe it doesn’t matter! I only have 5 plants coming in this year (I think). KSU Atwood and KSU Benson Paw Paw, Wisconsin Balmer peach, Everest and Marquiss Grape. Plus some scion wood. I’m getting better!
I have learned that UPS shipped my 7 Krymsk-1 rootstocks to my grandfather’s house in the Cleveland area. He planted them thinking it was a single tree, so they are heeled in. Poor guy doesn’t know anything about trees, so he needs to get rid of them, or figure out how to plant them correctly. He is 82.
My replacement order arrived, and they are grafted up.
If he heeled them in at 82 i think he is kicking butt! You may need to call a buddy to replant these a little later or go visit him with some scions soon!