Step 1) Ordered in October 2023.
Step 2) Begin emailing and trying to call them April 2024
Step 3)After no response then threatening them… in May 2024 they said due to arctic conditions they were unable to fulfill my order.
Step 4)They emailed me and said that they would have to mail me a refund check because of the time elapsed they could not refund my card.
Step 5) No check was in the mail for 3 weeks.
Step 6) I had to email them again to ask their policy on mailing checks after they emailed me and said that they were refunding me.
Step 7) Email response- The person that issues checks went on vacation then came back sick… and has not been able to issue a check… so as of right now they are trying to find someone that can mail a check.
Step 8)I have store credit from some dead trees that they sent me… on another order so thats even more money that they are holding of mine.
The next time i have money burning a hole in my pocket to buy something from Georgia im going to get lottery tickets instead… much better odds.
Don’t write off the entire state. We have some forum members located there who might have some incredibly enticing and authentic items for purchase in the near future.
i have yet to order from Bottoms Nursery… but they dont really have anything i want/need.
Im sure that my saga isnt their norm… i have read alot of good stuff about them… however they have the worst customer service other than Pense nursery that i have experienced ever… that is until you accuse them of fraud… then they reply quickly and all kinds of apologies happen… but other than that they were terrible to me. Just my honest experience.
It is unfortunate you had such a bad time. Ive had nothing but good dealings with Isons and it is one of the few nurseries I visit yearly for purchases.
Wanted to leave a review for Madison Citrus Nursery (even though many have already sung their praises) – I chose them over many other citrus nurseries because they had all of the varieties I was looking for and the prices were fair. The packaging seemed decently sturdy and my items were shipped as promised (the Monday after I ordered). I’m a complete newbie to citrus but I can’t complain about the quality of the trees From left to right: Xie Shan mandarin on US-942, Fukushu kumquat on X639, and Cocktail grapefruit on US-942
Any reviews or thoughts on Freedom Tree Farms? Ive bought them at Rural King/Box stores… looks like you can add things to cart so not sure how that works.
Incredible selection of very very low priced trees and plants.
Just want to amend my review about Raintree. I’ve been using them for a few years and aside from a handful of misses, the plants have been of good quality and I’ve had good experience. However lately their shipping is so slow that I don’t think I’ll use them again.
Purchased $500 of blueberries at the end of September, got them two months later. Purchased $100 of strawberries 2.5 months ago and still waiting for my order. It’s particularly annoying to keep receiving their marketing spam about “berry sale”, “holiday sale”, etc all the while my order is hanging in limbo. The only time I heard from them is when they reached out that they no longer have one of the items on my order but otherwise “they are working hard to ship the rest of my order”. Super annoying.
Gardeners Supply did the exact same thing this past year. Constant sales but no indication whatsoever to expect long customer service wait times or significant delays in shipments due to a large number of orders.
Not sure what your order consists of… but they are one of the nurseries that base things on your weather… they have told me that i live in a ‘cold state’ before. Maybe they think its too warm where you live?
Fall Shipping Season
For USDA Zones 6 and above. Typically from mid-to-late-September through early-November, we do not ship bare-root plants during this season. We will ship container plants to cooler locations first and warmer areas when they begin to cool down.
If you place an order that consists of items that are available for fall shipping and pre-order items that will not be available until the following Spring, your order will not ship until Spring.
Oh no, they are totally messing it up. I am aware about all those shipping policy points and I purchased things that they were still shipping back then (potted plants). I also reached out a few times and kept being told that there are no restrictions or issues, they are just “working on it”.
Yay my 39th Parallel order came in.
Dang some of my pears are 1/2" up top and look at the roots on the last one! Getting planted tomorrow am. Pinch of gypsum in hole, and little lime broadcast on top area, mulch, wire trunk cage, white latex spray for SWI.
The nice thing about 39th is if you want it he can usually get it. Turnbull, warren and karls fave on 97 to go along the slow drain gulley.
Have you actually called and talked to someone there at Raintree? I have not ordered the quantity of products you have from them. However, I have ordered many things from them over the years ad have always had good service and very good communications from them about my orders.
I did, I chatted to the live person in the chat a few times and over email. Here’s how it usually goes (see image below). Still waiting for one of those orders. And another one came a month after this email exchange, severely disrupting my plans. Not to mention that if I wanted them that late, I could have used all these holiday sales. I did try a few other alternatives I picked up on this forum and had a pretty good experience so probably will call it a day with Raintree and switch over.
My Gurney’s order at the end of January for a few bare root blackberry varieties and a Crimson Blush raspberry this spring just got pushed out. Two weeks later for the bare root plants to ship and get this, 7-9 weeks for the Crimson Blush raspberry plant to ship. Ugh. They offered to rush my order internally, so we’ll see how that goes.
I can’t remember if 39th Parallel was mentioned in this post. But I will give Mike 2 thumbs up! He resolved an issue with my payment and everything arrived in a timely manner and in great shape. The rootstocks (4-M111 & 3 OHxF87) had great roots and looked great! The scions (Red Delicious, Arkansas Black, and Warren Pear) were a nice length and the buds looked good!
I have only two TyTy nursery trees in my orchards. My ‘Red Baron’ peach is now blooming with pink flowers… so it took 3 years to find that out. Wisely i have a true to name Red Baron peach that i bought last year and it is flowering dark red…
So officially nothing i bought from TyTy 3 years ago was true to name… all of the blackberries were seedlings and the trees were also likely seedlings or grafted from a seedling.
From what i can tell that nursery is thriving and gaining more customers all the time…with their high exposure on google searches as well as heavy social media/tiktok etc
Legal fraud and has been for well over a decade or two.
They deserve a reverse pardon. No pass go, give back twenty dollars. Stay in jail for the rest of the game.
Unfortunately for those of us who care about having the ‘right thing’, the majority are satisfied with ‘something’.
On a positive note-
I received another wonderful order from @KYnuttrees England’s Orchard and Nursery last week.
Canopy Farm Management disappointed me with news that my Resilience seedlings were out of stock, but offered an acceptable alternative for my purposes with a discount. Good customer service, just bad stock accounting.
From left to right: Xie Shan mandarin on US-942, Fukushu kumquat on X639, and Cocktail grapefruit on US-942
