Yeah, the customer service is annoying. Their catalog is usually released in February. They have great stuff for reasonable prices and are close to me. They are a multi-generational family business running an enormous estate and multiple enterprises all at once. Their ornamentals and wholesale stuff is their bread and butter. They don’t even need to do bareroot retail (which let’s be honest is a hard business), but do it anyway. I can schedule pickup with them; drive up in my Prius; and save a bundle on shipping costs. In summer, they also sell their orchard fruit fresh out of the warehouse farmstand. The place is sprawling and immaculate, and every time I go there I am astounded at the feeling I have entered a sustainability utopia.
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