This may be a long shot but, does anyone have a reliable contact for fruitwood nursery? I ordered some scion wood of the fruitwood website and my card immediately got hit with a fraud alert and shut down. The name my card was charged under was “rollingrive” and the phone number was active, but the person on the other end knew nothing about fruitwood nursery. I can’t find a good phone number to contact them. Everything I find online is a dead end. There is no fruitwood nursery currently registered with California’s directory of licensed nurseries. There is a rolling river with the P.O. Box used on the fruitwood website, but no phone number.
There is an email on the website, but I’m a little hesitant to use it if this is a scam. Any help is appreciated.
The people that own fruitwood used to own rolling river. As for the card, when the names and addresses don’t match they do the fraud alert. I’ve had that happen to me at other places. You have to contact them to let them know it’s your purchase and let it go through.
Fruitwoods contact is a joke though. They only have e-mail and they have yet to ever respond to my e-mails to them.
I’ve bought several times from Fruitwood. Good prices and product. I think they are a smallish operation and are usually outside working. It’s taken a few weeks before to get an email answered, but I’ve never had an issue with orders.
Thanks all!
I’m feeling a bit better now. When the phone number the bank had didn’t check out and I didn’t see them in the license lookup I started worrying that they may have let things lapse/gone out of business and had the website taken over by a scammer. There’s just so much fraud online. It keeps me nervous with these cards. I don’t have enough money to make a scammer rich….but it would sure make me poor if someone took it!
A kind member messaged me an email address they had used in previous communication and I got a reply in about 30-40 minutes. Apparently the number the bank had is their number, he said I just caught the wife at a bad time. She was confused that I was asking for fruitwood because they were expecting an unrelated call or something. I guess they really are strict about not doing business over the phone! That said, if I had told why I was calling instead of just asking if I had reached the nursery, perhaps things might have gone differently. In any case, between the testimonials on here and the email contact I’m feeling a lot better.
Thanks all for your help! Y’all are great. Makes me wish I had joined this forum years ago.
I’m really glad to hear that. The selection is definitely nice (or at least would’ve been had I placed my order before things started to go out of stock) and I feel like the prices aren’t bad. Scionwood for 2 grafts for $5 on most things. Shipping is high, but that’s the case almost everywhere now. I really want them to turn out to be a good source for me in the future, especially if I can get decently good at grafting.
For some reason their system charges me for the wrong shipping region. The first time I ordered from them I emailed them about it and they fixed it. The next time I had the same issue and my email went unresponded to.
Now I just price in the wrong shipping into my consideration of whether to order.
That may have happened to me and when contacting them,was informed,that the shipping charges will change to the correct amount during checkout,which they did.
“Fortunately” I’m about as far from them as you can get so I’m pretty sure I fall into the most expensive shipping category. Any error would have to be in my favor cause it couldn’t get worse.
A quick update, they did get back to me and clear up the credit card confusion. I wouldn’t ever rate email only customer service as outstanding, but I understand their reasoning. Perhaps I’d do the same in their shoes. In any case, got that cleared up and just waited for shipment.
I don’t recall how close to my “ship date” the shipment arrived, but it was certainly in time for grafting. I’m a novice grafter, but I’d assume the wood was in good shape, as my take rate was higher than I expected with my inexperience and sometimes sloppy knife work lol. The apricots were my one exception. They nearly all failed except the one on an established plum, so perhaps part of that was not liking my rootstock or perhaps rootstock waking up too late. I find it odd I got zero on myrobalan stock and 100% on in ground tree. Perhaps ordering very dormant NY rootstock for CA apricot Scion was a mistake.
In any case, the apples, pears, plums, and medlar had good success. I didn’t record % take rate or # grafts per stick bought. Wish I had, but I felt both were reasonable.
I would definitely consider buying from them again.
